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Publix
Type Private
Founded 1930
Location Lakeland, Florida
Key people Charlie Jenkins Jr., CEO
Ed Crenshaw, President
Howard Jenkins, Chairman
Industry Retail (Grocery)
Products Pix - Publix Sabor - Publix Pharmacy - Publix Preschool Pals - Presto!
Revenue $20.6 billion USD (2005)
Employees 136,000
Website www.publix.com

Publix is a United States supermarket chain based in Lakeland, Florida. Founded in 1930 by George W. Jenkins, its slogan is "Where Shopping is a Pleasure," in addition to "It's Been Our Pleasure," during the chain's recent seventy-fifth anniversary celebration.

Publix has operations in five states: Florida, Georgia, South Carolina, Tennessee, and Alabama. It employs over 136,000 people at its 878 retail locations, corporate offices, eight grocery distribution centers, and nine Publix brand manufacturing facilities which produce its dairy, deli, bakery, and fresh food products.

Publix Super Markets Inc. is an employee-owned, privately-held corporation. The National Center for Employee Ownership lists Publix as the largest company in the United States with at least 50% employee-ownership. Publix's 2005 sales totaled US$20.6 billion. It was ranked #117 on Fortune magazine's Fortune 500 list of U.S. companies in 2005. As of 2006, Publix has been listed by Fortune magazine as one of the "100 Best Companies to Work For" for nine straight years. It is also listed by Fortune as one of "America's Most Admired Companies." Publix has also won various local, regional, and national industry and philanthropic awards, including the highest rank for customer satisfaction among supermarkets from the American Customer Satisfaction Index.[1]

Contents

  • 1 Market
  • 2 History
  • 3 Pharmacy
  • 4 Ethnic specialties
  • 5 Online shopping
  • 6 Controversy
  • 7 References
  • 8 External links

Market

Publix's main competitors are Albertsons, Food Lion, Kroger, Sweetbay (formerly Kash 'n Karry), Wal-Mart, and Winn-Dixie. Publix distinguishes itself from other supermarkets by offering higher quality products and services. Perhaps the best-known service that Publix offers to all of its customers free of charge is its carry-out policy, where Publix service clerks will take their shoppers' shopping cart to their car. Publix teaches their associates the "2 & 2" rule: following an order at checkout, two hands must be placed on the cart and two steps taken in the direction of door. Publix is adament about its free take out service and customers are encouraged to take advantage of it, regardless of their ability. Publix departments include deli, bakery, produce, floral, meats, and seafood; and at some locations a cafe, sushi, pharmacy, in store photo-lab, and liquor stores. Publix, believing that such a service is something that customers should expect from a grocery store, maintains a no tipping policy, in which it asks customers not to tip associates for providing services. Publix will special order non-regularly stocked or rare items as well as carrying previously hard-to-find food items that could only be purchased at health food stores, including organic meats, fruits, and vegetables; vegetarian and vegan products; hypoallergenic foods; and other specialty food items. Publix has plans to launch Publix Greenwise Markets, which will focus on natural and organic items, similar to a Whole Foods. The first two stores will be in Miami and West Palm Beach.

History

The first Publix Super Market in Winter Haven, Florida, circa 1940.

George W. Jenkins opened the first Publix market in Winter Haven, Florida, in 1930. In 1934 his single store managed US$120,000 in sales. The next year, in 1935, he opened a second location, the Economy Food Store in Winter Haven. Despite the Great Depression, his stores were surprisingly successful.

In 1940, Jenkins (affectionately called 'Mr. George' by his employees) mortgaged an orange grove to build Florida's first supermarket. His "food palace" had, among other things, piped-in music, air conditioning, cold cases for frozen and refrigerated items, in-store donut and flower shops and electric-eye automatic doors. The supermarket was a smash hit, but World War II materials shortages prevented him from building more for a few years. In 1945 he purchased the 19-store All American food stores chain and converted them into Publix Super Markets.

Standalone Publix in Pompano Beach. The image demonstrates the typical architectural style of 21st Century stores.

In 1951, Publix moved its headquarters to Lakeland, Florida, and built its first distribution warehouse there. At the same time, it began to close the old All American stores and replace them with brand-new stores. Publix crossed US$50 million in sales and US$1 million in profit for the first time in 1956. In 1957, the donut shop in each store was expanded into a full-service bakery.

By 1959, Publix was the dominant supermarket chain in Central Florida, and began expansion to Southeast Florida. They built a distribution center in Miami, Florida in 1963. They also started providing deli services at that time. In 1970, sales crossed US$500 million, and reached US$1 billion in 1974. This was the same year that stores began to open in Jacksonville, Florida.

In 1980, Publix became the first large grocery chain anywhere to utilize Universal Product Code scanning in all its stores. In 1982, the Presto! ATM network was launched, and quickly there was an ATM installed in every Publix Super Market. Sales crossed US$5 billion in 1989. The first store outside of Florida opened in Savannah, Georgia, in 1991, and distribution and manufacturing facilities in Lawrenceville, Georgia, followed soon after. Stores were soon opened in South Carolina (1993), Alabama (1996) and Tennessee (2002) as well. Publix also operates several "Pix" gasoline-convenience stores.

A standalone Publix in downtown Fort Lauderdale, Florida.

Pharmacy

Publix Pharmacies are ranked number one in customer satisfaction in supermarket pharmacies, three years in a row (2003-2006). Publix's first in-store pharmacy was opened in 1986 in Altamonte Springs, Florida. In 1995, 33% of stores had a pharmacy, and currently 77% of Publix Super Markets host a pharmacy to accommodate the demand for their acclaimed customer service. Publix pharmacies have a "face-to-face" policy; a Publix pharmacist, during working hours, is always available to answer any questions you have regarding your prescription or other health issues.

Ethnic specialties

On April 21, 2005, Publix opened its first Hispanic-themed supermarket, Publix Sabor, in Kissimmee, Florida. The 40,000-ft² store, renovated from a pre-existing Publix Super Market, almost exclusively features Hispanic ethnic products, and has a cafe in the Deli/Bakery area that serves Hispanic food. A second store was opened shortly after in Hialeah, Florida. Publix recently announced that they would be opening two more Sabor stores in the Miami area, one would be a remodeled store in the Flagler Park area and another TBD.

On January 9, 2006, Publix announced that it would open a Carrabba's Italian Market at the University Walk store in Sarasota, Florida that summer, in conjunction with Carrabba's Italian Grill.[2]

Online shopping

Publix also tried to enter the on-line grocery business with Publix Direct, with hopes of serving the southeastern United States. Unfortunately the attempt was during the dot-com crash with competitor Webvan's well-publicized fall from grace. Publix found that demand for online grocery shopping was not as big as they expected, and shut down Publix Direct on August 23, 2003.

Controversy

Publix very rarely attracts controversy beyond the usual issues of a supermarket and a food manufacturer. However, on October 4, 2005, they sued Visa and MasterCard for unfair business practices over their unannounced and non-negotiable raises in interchange rates.[3] Visa lost a similar lawsuit filed by Wal-Mart in 2004.

In 1997 a settlement was reached in a class action lawsuit concerning gender discrimination. Publix paid $81.5 million in damages to its female employees and made policy changes in its workplaces as a result. [4]

References

  1. ^  "Publix named top supermarket for customer satisfaction" Business Wire, 23 February 2006
  2. ^  Carrabba's Italian Market to Open in Sarasota Publix
  3. ^  Publix Announces Suit Against Visa and MasterCard
  4. ^  EOC, Publix settle gender discrimination suit

External links

  • Official website

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