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Call Accounting is an information systems solution in the form of software that takes data from an Internet Protocol server, PABX or Key system when a call is made and attaches a cost and a location to the call.

Most PABXs have the capability to send call information out of a serial port or via a proprietary network service. The call accounting has a capturing module or capturing device that is then able to store the data from the PABX.

This data is sometimes called Call Detail Recording (CDR) or Station Message Detail Recording (SMDR).

The CDR contains the following information:

1. The Extension or User that made / received a call.
2. The Trunk Number or PABX trunk equipment number where the call originated.
3. The Time of day of the call.
4. The duration of the call.
5. The dialed number if outgoing or the CallerID if incoming.
6. An authorization Code for calls via certain users.
7. An Account Number.

The Call Accounting software, with its reporting system, is used primarily for the following:

• To bill back departments or individual users for calls made within companies.
• To bill back clients (Using the Account Code) for calls made on behalf of the clients.
• To find abusive calling patterns.
• To check voice network functionality.
• In the Hotel industry, to bill back guest calls made from within rooms for the time the Guest stayed (usually with a markup of some sort).
• In multiple carrier environments, the reports are used to check best rates for carriers used by the clients.
• To identify peak periods of activity and inactivity.

For the Hotels, it is advisable to have the telephone carrier setup a facility called Answer Supervision to let the PABX know that a Call was actually. If this is not in place, attempted calls without any answers, will be billed as a valid calls, causing guest queries.

For General Business, this facility is also desirable, since most businesses compare their Telephone bills with the Call Accounting bills and Answer Supervision is critical in ensuring accurate comparisons.

There are many vendors on the market with call accounting solutions that cater to general business, professional and the hospitality industry.

See also

• Call Accounting Suppliers

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